Refund policy

At YHWH Prints, each product is produced after an order is placed. Please review your product selection, size, shipping address, and other order details carefully before completing your purchase.

Cancellations and Order Changes

If you ordered the wrong size, selected the wrong product, changed your mind, or need to make another change to your order, please contact us at contact@yhwhprints.com as soon as possible and within 1 business day of placing your order.

We will make every reasonable effort to cancel or modify your order if production has not yet started.

Because orders may enter production shortly after they are placed, we cannot guarantee cancellation or modification even when contacted within 1 business day.

Once an order has entered production, it can no longer be canceled or changed for reasons such as:

Change of mind
Ordering the wrong size
Selecting the wrong product or variant
Entering incorrect order details

If we are able to cancel your order before production begins, a refund will be issued to your original payment method.

Damaged, Defective, Misprinted, or Incorrect Items

Please inspect your order as soon as it is delivered.

If your product arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible and no later than 30 days after delivery at contact@yhwhprints.com.

Please include:

Your order number
A description of the issue
Clear photos showing the problem
Photos of the packaging if it was damaged during shipping

After reviewing the issue, eligible claims may be resolved with a replacement or refund at no additional cost to you.

In most cases, damaged or defective products do not need to be returned. If a return is necessary, we will provide instructions.

Returns for Change of Mind or Incorrect Size

Because our products are produced after an order is placed, we generally do not accept returns or exchanges after production has begun simply because:

You changed your mind
You ordered the wrong size
You selected the wrong product or variant
You no longer want the item

Please review product descriptions, measurements, and dimensions carefully before ordering.

This policy does not limit any rights you may have under applicable consumer-protection law.

Exchanges

We generally do not offer exchanges for customer preference or sizing mistakes once production has begun.

If you received a damaged, defective, misprinted, or incorrect product, please contact us within the 30-day claim period so we can determine the appropriate replacement or refund.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us immediately at contact@yhwhprints.com. We will attempt to correct it if the order has not yet progressed too far in fulfillment.

If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, additional production or shipping charges may apply.

Lost or Delivery Issues

If your tracking information shows a delivery problem, or your package has not arrived within the expected delivery timeframe, please contact us at contact@yhwhprints.com as soon as possible so we can investigate.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days after the refund has been processed for your bank or credit card provider to post the funds to your account.

If more than 15 business days have passed since we approved your refund, please contact us at contact@yhwhprints.com.

International Consumer Rights

Nothing in this policy is intended to limit any mandatory consumer rights that apply under the laws of the country or region in which you live.

Certain customers, including customers in the European Union, may have statutory cancellation, withdrawal, refund, or product-conformity rights that apply regardless of this policy.