Shipping policy

At YHWH Prints, our products are produced after an order is placed. Please review the information below for details about production, shipping, tracking, and delivery.

Free Shipping

YHWH Prints currently offers free standard shipping on all orders to destinations available at checkout.

Any applicable customs duties, import taxes, or similar government charges for international orders are not considered shipping charges and may be the responsibility of the recipient unless otherwise stated at checkout.

Production Time

Because our products are made to order, please allow time for your order to be produced before it ships.

Most orders are produced and shipped within approximately 2–7 business days after entering production.

Production times may occasionally be longer due to:

High order volume
Holidays or peak shopping periods
Product availability
Production or quality-control issues
Large orders
Circumstances outside our reasonable control

Business days generally do not include weekends or major holidays.

Production and delivery estimates are not guaranteed.

Estimated Shipping Times

After production is complete and the order has been handed to the carrier, estimated standard shipping times are generally:

United States: approximately 2–5 business days after shipment for most orders.

International orders, where available: approximately 10–30 business days after shipment.

These are estimates only. Actual delivery times may vary based on the destination, product, production partner, carrier, customs processing, weather, holidays, and other circumstances outside our control.

Order Tracking

When tracking information becomes available, it will be sent to the email address associated with your order.

Please note that tracking information may not update immediately after a shipping label is created. It can take some time for the carrier to receive, scan, and update the package in its system.

If you have not received tracking information and believe your order should have shipped, contact us at:

contact@yhwhprints.com

Multiple Packages

If your order contains multiple products, your items may be produced at different facilities or require different packaging.

As a result, items from the same order may:

Ship separately
Arrive on different dates
Have separate tracking numbers

Receiving only part of your order does not necessarily mean that the remaining items are missing.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before placing your order.

If you notice an error in your address after ordering, contact us at contact@yhwhprints.com as soon as possible and within 1 business day of placing your order.

We will make every reasonable effort to update the address if fulfillment has not progressed too far. However, because orders may enter production shortly after being placed, address changes cannot be guaranteed.

Once an order has progressed far enough into production or shipping, we may be unable to change the delivery address.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional production or shipping charges may apply if the order needs to be reproduced or reshipped.

Order Changes and Cancellations

If you need to change or cancel an order, contact us at contact@yhwhprints.com as soon as possible and within 1 business day of placing your order.

We will make reasonable efforts to accommodate your request if production has not yet begun.

Once an order has entered production, cancellation or modification may no longer be possible.

Please review our Return & Refund Policy for additional information regarding cancellations, replacements, returns, and refunds.

Delayed or Missing Packages

If your package has not arrived within the expected delivery timeframe or tracking appears to have stopped updating, please contact us at:

contact@yhwhprints.com

Please notify us as soon as you become aware of a potential delivery problem so we have sufficient time to investigate the shipment with our production and shipping partners.

Shipping delays do not necessarily mean a package has been lost. Carrier scans and tracking updates may occasionally be delayed.

We may ask you to:

Confirm your shipping address
Review the tracking information
Check with household members or neighbors
Contact or check with your local carrier or post office
Provide other information reasonably necessary to investigate the shipment

If a shipment is determined to be lost and qualifies for a replacement or refund, we will work with you to resolve the issue.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

Confirm that the shipping address on your order is correct
Check around the delivery location
Ask other household members
Check with nearby neighbors when appropriate
Contact the shipping carrier or local post office

Carriers sometimes mark packages as delivered shortly before the package physically arrives.

If you still cannot locate your order after completing these steps, contact us at contact@yhwhprints.com and we will review the situation.

Returned or Undeliverable Packages

Packages may be returned or become undeliverable because of:

An incorrect or incomplete shipping address
Failed delivery attempts
Failure to collect a package
Carrier restrictions
Other delivery-related issues

If the delivery problem was caused by an incorrect or incomplete address supplied by the customer, additional costs may apply to produce or ship the order again.

If the issue was not caused by the customer, contact us so we can investigate the available resolution.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible and no later than 30 days after delivery.

Please include:

Your order number
A description of the problem
Clear photos showing the issue
Photos of the packaging if it was damaged during shipping

Eligible issues may be resolved with a replacement or refund at no additional cost to you.

Please see our Return & Refund Policy for complete details.

International Shipping

International shipping may be available depending on the product and destination.

International shipments may be subject to:

Customs processing
Import duties
Taxes
Fees imposed by the destination country
Additional carrier requirements

Unless otherwise stated at checkout, any customs duties, import taxes, or government-imposed charges are the responsibility of the recipient.

Customs processing may also cause delivery delays beyond the estimated shipping timeframe.

Delivery Estimates

All production and delivery dates provided by YHWH Prints, Shopify, shipping carriers, or our fulfillment partners are estimates rather than guaranteed delivery dates.

We are not responsible for reasonable delays caused by carriers, customs authorities, weather, holidays, transportation disruptions, or other events outside our reasonable control.

Nothing in this Shipping Policy limits any rights or remedies available to you under applicable consumer-protection law.